Clear Guidelines

Terms of Service – Austin Therapy Practice

The truth is, clear expectations create the foundation for effective therapy. Besides outlining our mutual responsibilities, these terms ensure we both understand what to expect from our therapeutic relationship. Therefore, you can focus on your healing journey with confidence.

Service Agreement

By engaging in therapy services with Summer Jackson, LCSW, you agree to the following terms and conditions. These terms are designed to create a clear framework for our therapeutic relationship and ensure the best possible outcomes for your healing journey.

Please read these terms carefully. If you have any questions or concerns, we can discuss them during your consultation or first session. Your understanding and agreement to these terms is essential for effective therapy.

Service Terms & Policies

Detailed information about our therapy services, policies, and what you can expect from our therapeutic relationship.

Therapy Services

Professional mental health services provided by Summer Jackson, Licensed Clinical Social Worker (LCSW).

  • Individual, couples, and family therapy sessions
  • Evidence-based therapeutic approaches
  • Confidential and professional environment
  • Personalized treatment planning

Scheduling & Cancellations

Policies regarding appointment scheduling, cancellations, and rescheduling.

  • 24-hour notice required for cancellations
  • Late cancellations may incur full session fee
  • No-show appointments will be charged full fee
  • Emergency cancellations handled case-by-case

Payment & Fees

Information about session fees, payment methods, and billing policies.

  • Payment due at time of service
  • Accepted: Cash, check, credit cards, HSA/FSA
  • Insurance billing available for in-network plans
  • Sliding scale fees available based on need

Professional Boundaries

Guidelines for maintaining appropriate therapeutic relationships and boundaries.

  • Therapeutic relationship is professional only
  • No dual relationships outside of therapy
  • Contact limited to scheduled sessions and emergencies
  • Social media and personal contact not permitted

Client Responsibilities

As a therapy client, your active participation is essential for successful outcomes. Here are the key responsibilities that help create the most effective therapeutic experience:

  • Attend scheduled sessions regularly and on time
  • Be honest and open about your thoughts and feelings
  • Complete any assigned homework or exercises
  • Respect the therapeutic process and boundaries
  • Provide 24-hour notice for cancellations
  • Pay fees as agreed upon
  • Follow through with treatment recommendations
  • Communicate any concerns about therapy

Therapist Responsibilities

As your therapist, I am committed to providing the highest quality care and maintaining professional standards throughout our work together:

  • Provide competent, ethical therapy services
  • Maintain strict confidentiality
  • Create a safe, non-judgmental environment
  • Use evidence-based therapeutic approaches
  • Respect client autonomy and choices
  • Maintain professional boundaries
  • Stay current with best practices
  • Provide appropriate referrals when needed

Important Notices

Emergency Situations

If you are experiencing a mental health emergency or having thoughts of self-harm, please call 911 or go to your nearest emergency room immediately. You can also call the National Suicide Prevention Lifeline at 988.

Limitations of Therapy

While therapy can be highly effective, it is not a guarantee of specific outcomes. Progress depends on many factors including your commitment to the process and the nature of your concerns.

Technology & Teletherapy

For teletherapy sessions, you are responsible for ensuring a private, secure location and stable internet connection. We use HIPAA-compliant platforms, but no technology is 100% secure.

Agreement to Terms

By scheduling and attending therapy sessions, you acknowledge that you have read, understood, and agree to these terms of service. If you have any questions or concerns about these terms, please discuss them with me before beginning therapy.

Questions About These Terms?

I'm here to ensure you fully understand our service agreement. Please don't hesitate to ask any questions you may have.

Ready to Begin Therapy?

Now that you understand our terms of service, you're ready to start your healing journey with clear expectations and confidence.